Complaints, Content Removal & Appeals Policy

You can report:

• Child sexual abuse material (CSAM) or any content involving minors (real or AI-generated)
• Non-consensual intimate imagery (NCII) / non-consensual deepfakes of real people
• Content depicting you, or a person you represent, without consent
• Content that promotes or facilitates human trafficking, sexual exploitation, coercion, or prostitution
• Content that violates our Terms of Service
• Copyright, trademark, or other intellectual-property infringement
• Billing complaints or a charge you do not recognise
• Any other illegal, exploitative, or abusive content

Email: legal@onlynudes.ai (content and legal complaints) or support@onlynudes.ai (billing complaints). You can also write to us at the postal address in the Contact section.

Please include as much of the following as possible:

• Your name and contact information
• Direct link(s), screenshot(s), or a clear description of where the content is located
• A description of the issue and why you believe the content violates our policies or the law
• Any supporting documentation
• For NCII reports under the TAKE IT DOWN Act: confirmation that you are the identifiable individual depicted (or an authorized representative) and any information that helps us locate the content

Anonymous reports are accepted, although we may be unable to update you on the outcome.

• Acknowledgement: we confirm receipt of your complaint within 24–48 hours.
• Resolution: all complaints and content removal requests are reviewed by trained personnel and resolved within five (5) business days of receipt. We notify you of the outcome by email where you have given us contact details.
• Immediate removal pending review: where there is evidence that content is illegal or otherwise non-compliant with applicable law, card-network rules, or our policies, we remove or disable access to the content immediately while the matter is reviewed.
• Non-consensual intimate imagery: valid notices covered by applicable US law (including the TAKE IT DOWN Act) are actioned within the legally required timeframe, currently 48 hours from a valid notice where the Act applies.
• Suspected CSAM is handled with highest priority, removed immediately, preserved as required, and reported to NCMEC and law enforcement.
• Further information: we may ask you for additional information if needed to locate the content or assess the complaint. The resolution clock continues to run while we wait.

Actions we may take include removing or restricting content, requesting proof of consent or age from the uploader, issuing a warning, suspending or terminating accounts, withholding affiliate payouts connected to the violation, and reporting to authorities or our payment partners.

We prohibit content that violates applicable law, is non-consensual, exploitative, or abusive, depicts or sexualizes minors, uses the likeness of a real person without documented consent, infringes intellectual-property rights, or promotes human trafficking, prostitution, or other illegal activity. Such content is removed promptly upon discovery or notification.

We also screen every prompt, every generated character image, and every image uploaded to our image-to-prompt tool automatically for prohibited content (including content involving minors and certain high-risk categories) before generation runs, and we log flagged events for review. We may block generations, remove content, or suspend/terminate accounts on our own initiative when we detect apparent violations.

The appeals process applies to every decision made under this policy: content that was removed, restricted, or moderated, a complaint that was dismissed, and account actions that resulted from a complaint. Either the uploader or the complainant may appeal.

Step 1 – Internal review

Email legal@onlynudes.ai within 30 days of our decision with the subject line “Appeal”, the reference or link for the content, and the reasons you believe the decision was wrong. A member of staff who was not involved in the original decision reviews the appeal and responds within five (5) business days. If the content is found to violate our Terms of Service or applicable law, it remains removed. If it complies with our policies, it may be restored where appropriate.

Step 2 – Independent review by a neutral third party

If you disagree with the outcome of the internal review, you may request an independent review by a neutral third party. The reviewer is not affiliated with Vibeyard LLC or Sora Labs Ltd, and the review is conducted at our expense; it costs you nothing. To request it, reply to our internal-review decision within 14 days asking for independent review. We forward the complaint, the content, and both parties’ submissions to the reviewer and implement the reviewer’s decision. Following completion of the independent review, the decision is final.

Content that is illegal, involves minors, or is non-consensual intimate imagery is not restored under any appeal. Appeals do not suspend our obligation to report to authorities.

We keep a record of each complaint, the actions taken, and the outcome of any appeal for as long as required by law and by our payment partners.

This policy may be updated periodically to reflect legal, regulatory, or card-network requirements. The “Last updated” date above shows the current version.